There is an immediate opening for a Network AV Support Technician in the Information Technology Department. This is a 12-month position working Monday - Friday, 7:00 AM - 3:30 PM, and reports directly to the Director of Technology Operations.
Responsibilities are but not limited to the following:
1) Provide primary day-to-day technical support for district staff and students using Windows computers, laptops, tablets, mobile devices, printers, copiers, interactive displays, webcams, and related peripherals.
2) Diagnose and resolve hardware, operating system, software, account-access, connectivity, printing, and peripheral issues.
3) Set up technology for new staff, including device configuration, account access, multi-factor authentication, and required applications.
4) Process damaged equipment for repair, coordinate warranty or vendor service, and return repaired devices to service.
5) Receive, document, prioritize, troubleshoot, and resolve help desk tickets; communicate status and resolution clearly to users.
7) Provide setup, operation (cameras, microphones, lighting, capture devices), troubleshooting, and breakdown support for theater productions and other live events, including sound, projection, presentation, and video systems (some evening & weekend assignments).
8) Coordinate with staff, Facilities, and outside vendors when specialized audiovisual services or repairs are required.